Our new uTransfer product is suffering this same problem and we have been hearing complaints from our Indigo members. Indigo is our new online only account and the only way to get money into, or out of, it is to use uTransfer. Our hope with Indigo was to grab some people in our membership area that are intrigued by ING Direct but are wary of sending their money to a bank that has no offices in the state, let alone the Flint area. That so far has not worked so well. Most of our Indigo members are also Dort Federal members, members who have grown accustomed to our instant cross member transfers and they don't understand why it takes 3 business days to move money from one Dort account to another. We have considered turning on cross member transfers for Indigo users but are afraid it would give what are supposed to be online only members too many opportunities to walk into a branch and cut into our cost savings.
For now we are going to try to wait out the problem and maybe some time down the road look for another A2A vendor.